You have the right to return a purchased product without giving any reason for doing so within 14 calendar days from the date you take possession on the product. (Right of Withdrawal)
All returned products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.
The statutory right of withdrawal shall not apply also in the following cases: (a) Delivery of products which have been manufactured on the basis of a personal choice or according to customer specifications, or of products which have clearly been tailored to the customer’s personal requirements; (b) Delivery of sealed products which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
You have the right to return purchased products and ask for a refund in cases where the product was defective or non-conforming, in accordance with Articles 534 et seq of the civil code, as applicable.
In order for return costs to be covered by us (case A), the products should always be returned by the same Courier company, which delivered your order, to the address below:
If return costs are charged to the consumer (case B), he is obliged to deliver the goods personally to the address below:
800 Surf Shop, 61 Akti Salaminomaxon str. Salamina, GREECE 18900.
In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed within 14 calendar days from the date we receive the products.
The above provisions of this section are without prejudice to the Customer’s rights as a consumer under mandatory consumer protection law.
Before returning a product, it is indispensable to contact us.